How to build a successful event

How to plan an event

Events are incredible opportunities for connection and building brand awareness. Events also contribute to a company’s reputation – for better or for worse.

No matter how big or small, there are a few key components to planning a successful event.

First things first. What’s the goal?

How to plan an event

What’s your primary motivation for putting on your event? What do you hope to gain?

While there are many benefits of hosting an event, knowing your primary goals will help you be more successful and make decisions during the planning process that contribute to your success.

Some goals to consider:

  • To build brand awareness
  • To grow your email list
  • To increase sales

As you can imagine, focusing on any one of these would impact the choices you make during the planning process.

Get clear on what you aim to achieve, and you’ll be more successful in your outcome.

Create cohesive marketing

Your event should have its own brand.

How to plan an event

As potential attendees begin to take notice of your event, they’ll become more familiar with your offering and feel more compelled to take part.

  • Design a unique event logo. It doesn’t have to be fancy, necessarily, but it should represent the event in a clear way.
  • Create flyers, posters and social media images with the event logo.
  • Print collateral for the brand: Rack cards, brochures, business cards
  • Use banner stands at the event to pull your branding right into the event itself. This kind of consistency contributes to the way attendees perceive the success and sophistication of the event.
  • Do a giveaway. People love free stuff! Put your logo on promotional items. Or for an advanced giveaway, offer free digital content (discount, education, etc) to sign up on your email list. 

Spread the word.

Whenever you promote, use a Call to Action and encourage attendees to actively do something: Sign up, Register, RSVP, Like us on Facebook.

Create an event hashtag and publicize it to make it easy for people to start spreading the word.

Post a series of social media images that are on-brand and excite people. Spark curiosity, highlight event features, or showcase what attendees will experience.

Use Facebook and Instagram stories to capture the event planning process, the behind-the-scenes, event details and the live event as it’s happening.

Use email marketing to invite your subscribers. If you’re new to email marketing, send out one email. If you’re more advanced, send a series of emails about the event only.

For larger events, you might create an event specific website. You can even invite Influencers and make an experience just for them. Follow up afterwards and ask if they need any images, etc from the event.

Much of your event’s success depends on marketing – before, during and after your event.

Take advantage of the live element to build excitement, and don’t miss any opportunity to capture information (such as an email address) so you can stay connected with attendees after the event is over.

Need to design some event branding elements, marketing materials or collateral?

Reach out here and set up a free Discovery call today.

How to market to Generation X

According to Silicon Valley Bank’s State of the Wine Industry Report 2019, “the Gen X cohort will surpass the baby boomers by around 2022 to become the largest fine wine–consumer demographic in the US.”

Even though Millennials will surpass Gen Xers in that regard by 2027, there’s still plenty of reason to invest in marketing to Generation X.

One of those reasons: Gen Xers know how to spend.

How to market to Generation X

According to Forbes, an internal sales data study by WineAccess “indicates the potential purchasing power of Generation X (ages 37-52) shows signs of beating Millennials… Over the two years captured by the study, its average Gen X customer order, in dollars, was 13% greater than the other legal drinking age demographics: Baby Boomers (ages 53-71) and Millennials (ages 21-36).”

Marketing to Gen Xers is a must for wineries. 

In recent blog posts, we’ve written about how to market to Millennials and Generation Z.

But let this demographic be a key part of your target audience, too –

Tips for marketing to Generation X

Overcome skepticism with authenticity

This generation in particular has a strong BS meter and can spot a scam from a mile away.

Conveying authenticity through your branding and messaging is essential to reaching and building trust with Generation X.

Talk about your winery honestly, tell stories about your brand and what makes you different. Use factual information to support your claims, and craft your message in a genuine way.

Have strong content across digital media

This generation loves to research to prove you and your product are who you say they are.

72% of Gen Xers research online. To this generation, a website, online reviews and social media are very important.

How to market to Gen X

Another Forbes article notes a company has “seen the best results reaching Gen Xers where they already are—online—with short and sweet content focused on video that conveys engaging topics with honesty and transparency.”

Creating content that meets your customers where they are is ideal. In the case of Gen Xers, that often means creating informational, digestible content that will help your brand convey authenticity and engage.

Design your website for modern users

Make sure your website is mobile-friendly and has plenty of information about your brand and your wine types. 

Many people explore website on their phone. Your site should be clean, clear and easy to navigate. Check out this blog post for more tips on designing your website effectively.

How to market to Gen X

Be present on social media

Generation X loves Facebook the most, then Instagram.

Engage with your customers on social media platforms so that your brand stays top of mind and you build trust.

You can also use social media to promote your product in a more indirect way. For example, Generation X is often drinking wine at home with a meal. Provide them with promotional content around this idea, like recipes or pairings.

Use discount codes and memberships

Gen Xers are not going to clip coupons to use in-store, but they will research online and use coupon codes.

While semi-thrifty, Generation X also has the highest brand loyalty across generations. Create loyalty programs to increase your wine club from industry averages of 36% to over 50%.

Many wineries have been so busy thinking of how to market to Millennials and Baby Boomers, that they’re forgetting about Generation X.

Don’t miss out on this demographic. Incorporate these tips into your marketing strategy to reach Gen Xers with your wine.

Want some support?

We’d love to talk strategy with you. Schedule a discovery call to discuss your 2020 marketing plan to target Generation X.

Reach out here and set up a free Discovery call today.

Build a website for your winery that gets results: Top 9 tips

Websites are not the Field of Dreams: If you build it, they will come. A website’s goal should be to grow either online sales or in-store sales.

Simply having an online presence is not the only reason to have a website.

Websites can be expensive compared to other marketing! Partly because they require time, vision and upkeep. They’re also expensive because they’re an investment, and ultimately bring in profit.

When you have a high-quality, effective website, you’re not just being known.

You’re strengthening your brand, delighting your audience, generating leads, walking your customers through the customer journey and making sales –

And all of that’s happening while you’re, well, making wine.

The question is: Are you harnessing the potential of your website?

Are you investing in a quality website and seeing a return on that investment, or are you simply paying for a website as if it were an expense because that’s the way it’s done?

My hope is either that it’s the former, or that by the end of this post, you’ll be dialing my number so we can get you set up with an effective, profit-churning, relationship-building, brand-enhancing website that gets results.

Here are the top 9 tips for creating a website for your winery that gets results.

1. Highlight customer stories

Telling stories about your customers – the experience they had at your winery, how they discovered their favorite varietal when they visited last summer, what kinds of foods they love to pair with your signature blend – showcase the relationships you have with your customers. When you highlight customer stories on your website, new leads can get to know, like and trust you more easily.

2. Have clear calls-to-action

Your website should spark engagement. AKA, clicks.

Invite website visitors to shop online, visit your winery, schedule a tour, join your wine club, download a freebie – Whatever you’re offering, encourage your website visitors to take to action.

3. Offer incentives to catch email addresses

Giving website visitors freebies, such as a free tasting or 10% off their next purchase, in exchange for their email address is an effective way to start building your email list.

Email marketing is one of the most efficient and effective marketing tools out there. If you’re not building and engaging with your list, you’re missing out (Here’s why).

4. Make it abundantly clear how you’re different than your competitors

You should be able to convey this in just a sentence. Then, make sure that sentence is all over your website. Visitors should know within seconds what sets you apart from the rest and why they should buy your wine above all others.

5. Show the kind of customer you’re targeting on the home page.

If you’re targeting Millennials, use photos of young people throughout your site. If you’re trying to reach Baby Boomers, show pictures of Baby Boomers. Know who your target audience is, and make sure they seem themselves on your home page. This makes your customers feel welcome and understood.

6. Don’t use stock photography (or at least, use it selectively)

Show your customers – your real customers. Take photos of real people enjoying your tasting room.

We all spend a lot of time on social media and online, and so we see enough pictures to know a stock photo when we see it. Use pictures of your real customers to start building a genuine connection with your audience.

7. Have a navigation system that’s easy to understand

The menu bar at the top of your site should be clear and impossible to miss. Use simple words people recognize, like “Home”, “Contact” and “About”.

Your site’s navigation should encourage people to engage and interact with your content, not confuse them and frustrate them to the point where they just leave.

8. Stay mobile friendly

According to Perficient Digital, “In 2018, 58% of site visits were from mobile devices,” and that number’s only going up.

Be sure your site is responsive and up-to-date so that it’s both beautiful and functional on mobile devices.

9. Have a plan for where you want your website visitors to go

Have you ever arrived at a website, looked around for a few seconds, then left the site? This happens all the time, and it happens when visitors aren’t directed to click on anything. Online, people lose interest pretty quickly. If you want visitors to stick around, you need to give them something to click on right away.

When you have a plan for where you want to lead website visitors, you’ll be more effective in doing so. This is where understanding the customer journey – Awareness, Consideration, Decision, Loyalty – comes in handy. You can leverage your website design to guide website visitors along the customer journey, from becoming aware of who you are and what you offer to becoming loyal fans.

As you design and continually redesign your website, keep these top tips in mind to ensure your website is generating engagement, automating some of your marketing, and ultimately leaving you with a return on your investment.

FREE DISCOVERY CALL

If you’re not sure about the state of your website, let’s talk about it! Your site is the face of your business, and it makes a big impression on your customers and potential customers.

Reach out here and set up a free Discovery call today.

How to get found online by outdoor travel enthusiasts

The outdoor industry is booming. There’s more gear than ever – and yet, consumers still can’t seem to get enough of it. Travelers continue to buy new products for their next adventures, as if finding the right gear is part of the fun.

(Of course, it is!)

Outdoor travel enthusiasts are often a loyal bunch, but they’re also particularly open to new brands who might offer them their new favorite toys.

In an industry with so much innovation and so many options, standing out is a constant challenge. Social media is bursting with images of world travels and outdoor adventures.

So how do you get found online by outdoor travel enthusiasts?

1. FINE-TUNE YOUR WEBSITE DESIGN & HARNESS THE POWER OF EMAIL MARKETING

Think of yourself on a crowded city sidewalk with large signs every way you turn. Now think of a country road with one sign on it. Which one would get (and hold) your attention more effectively?

Translate that idea to your website. If you have a busy pattern with lots of neon or many different colors, are people going to know where to click? Will they know instantly what you sell? Or will they be overwhelmed and leave your site?

Your website design should be simple, clear and easy to navigate.

With so many different websites that sell similar products as yours, you’ve got to do everything in your power to get website visitors to stay.

Simplicity gives visitors some breathing room, and it draws visitors’ attention to your products and offerings – including the free offerings that incentivize visitors to join your email list.

Email marketing is one of the most efficient and effective marketing tools out there. If you’re not building and engaging with your list, you’re missing out. (Here’s why.)

Giving website visitors freebies, such as a free outdoor tips video or 10% off their next purchase, in exchange for their email address is an effective way to start building your email list.

3. PURCHASE ONLINE ADS

While every site should use SEO (search engine optimization) keywords to rate high on Google’s search engines, another way to gain customers fast is to use Online Advertising.

Used correctly, pay-per-click advertising can be low cost and very efficient.

You can purchase pay-per-click advertising from a number of search engine companies, though the most used search engine continues to be Google.

Google Ads are text only.

With each ad you get one headline, two lines of text up to 95 characters, and a link to your website. Even though you’re limited on words and characters, it’s important to use keywords related to your product, service, and target audience.

There is no minimum budget for these ads. You can set a per-day budget, or run your ads until they reach a total overall spend.

One of the biggest perks: You only pay when the audience clicks on or interacts with your ads.

Some individuals will still read your ad, but not click through to your site. We call this an impression, and impressions raise brand awareness.

Facebook ads work on the same principle as Google Ads. You’re limited to the Facebook audience, but you can more accurately target your audience based on key words and phrases people are posting about on Facebook.

Like with Google Ads, you only pay for what people click on. The major difference with Facebook ads is – you can advertise with pictures or images that can explain your product or service.

Facebook is now primarily a pay-to-play platform, with customers only seeing less than 1% of Facebook posts that are not paying.

That said, Facebook ads are low cost. And again, when used strategically, we’ve definitely found that they make a huge difference with our clients.

3. OFFER FREE SHIPPING

This Inc.com article states that more and more customers are coming to expect free shipping.

Plus, if you offer free shipping, the average customer buys more of your products.

Not a fan of offering discounts? Try this strategy: when someone signs up for your email newsletter, offer them a Free shipping code. That way you aren’t giving away something for nothing in return. You’ll gain their contact information for emails down the road and possible future sales.

4. SOCIAL MEDIA & INFLUENCER MARKETING

Social media is rapidly climbing the ranks as an effective marketing tool. Engage with your social media audience regularly by posting valuable content: content that’s entertaining, educational, anecdotal or otherwise useful and engaging.

Many industries are collaborating with influencers and micro-influencers to leverage social media as a marketing tool. The outdoor industry especially is discovering the value of partnering with influencers to get their products in front of consumers.

Reach out to influencers who promote the same values as you, and who embodies your brand, and talk with them about collaborating on sponsored content.

5. HOLD AN EVENT OR CONTEST

An event or contest doesn’t have to be just be part of your in-store retail strategy. You can have a one day only event that you promote on social media, your blog and in your email campaigns. Use hashtags to get discovered by consumers who might be interested in your giveaway.

By having an in-person contest or event, you can utilize another low-cost way to get more business – a press release with all the details. This can be a great way to increase your traffic to your website.

FREE DISCOVERY CALL

If you’re not sure about the state of your website, and how well it’s integrated with your larger marketing strategy, let’s talk about it! Your site is the face of your business, and it makes a big impression on your customers and potential customers.

Reach out here and set up a free Discovery call today.

Wine in a can: Attracting Millennials while keeping your brand classy

Canned wine

Canned wine is a hot trend in the wine industry, and it shouldn’t be ignored.

“Sales of cans increased 69 percent in 2018, with volume up 47 percent over the previous year, according to Beverage Media, citing Nielsen statistics.”

Nearly twenty years ago, Oskar Blues did something bold: They put their craft beer into cans. The industry was skeptical about moving away from glass bottles.

Canned wine

But now, for reasons like convenience, sustainability and consumer preference, canned craft beer is becoming more and more the new norm.

Brewers Association explains that though “bottles still remain the majority of packaging for craft brewers, as the chart below shows, can volumes, and their share of craft sales, have continued to rise on a fairly consistent basis over the past few years.”

Canned craft beer

As canned wine continues to prove itself a trend in the wine industry, it’s important we pay attention and be open minded to adopting this rising style of packaging.

Canned wine is a hot trend in the wine industry, and it shouldn’t be ignored.

“Canned wine accounts for a tiny fraction of the market, still only about 1 percent. But sales of cans increased 69 percent in 2018, with volume up 47 percent over the previous year, according to Beverage Media, citing Nielsen statistics.”

Washington Post

One of the most prominent reasons some wineries are already starting to offer canned wine is to reach an audience of younger wine drinkers.

Reaching the Millennial market with canned wine

Right now, most wine is consumed by Baby Boomers, but it’s not going to stay that way.

How do you attract Millennials, who are reported to become the largest generation of wine drinkers in 2026?

Millennials are open to canned packaging and are looking for the perfect Instagram pic. Canned wine looks fun, it’s different, and it feels more casual and playful than traditional wine bottles.

Canned wine millennials

Back in 2017, I wrote a blog post about why Millennials like canned wine. A Texas Wine Marketing research study reported some of the reasons Millennials gave:

  • I like cans because I can put a straw in it and not smudge my lipstick.
  • I like the can because I could walk down the street, drinking wine and nobody would question me.
  • I would buy it for regular single serving consumption at home. Wellness is a huge priority to Millennials.
  • I would take it to a gathering with friends, like the beach, camping, and outdoor events.
  • Wine in a can looks fun, I’ll try it. Millennials are known for being open to trying new things.

Canned wine is more sustainable, which also appeals to Millennials.

What about the packaging?

Just as is true with bottled wine, canned wine offers an opportunity to establish a brand identity that resonates with the audience you’re trying to reach.

We had the opportunity to create some gorgeous canned wine packaging for KC Wineworks, who successfully launched their canned #ShowMeSangria in 2018.

Canned wine

Canned wine opens the door to a whole new world of packaging, which gives you the opportunity to connect with your audience in a different and exciting way.

“As the main (and often only) physical interaction with a Direct to Consumer brand, packaging is the most important touchpoint in the customer journey.”

Household

For any business that sells real, tangible products, packaging design is always a crucial piece of developing a brand and resonating with your customers.

After all, you have mere seconds to catch someone’s eye across the aisle.

Ask us about our market research, strategy and design services. We’d love to brainstorm and innovate with you! 

Click here to schedule a free discovery call.

Food packaging: Why it matters & how to design for resonance

Food packaging design

Whether or not a person buys your food product hinges on one important thing: packaging.

Food packaging design

“As the main (and often only) physical interaction with a Direct to Consumer brand, packaging is the most important touchpoint in the customer journey.”

Household

For any business that sells real, tangible products, packaging design is always a crucial piece of developing a brand and resonating with customers.

Even when you’ve worked hard to establish a brand identity online and connect with customers on social media, packaging can still be a deciding factor for consumers at the moment they’re weighing their options at the store and comparing different products side-by-side.

Your product needs to stand out on the shelves. It needs to spark an emotional reaction; the consumer’s got to see it and be instantly drawn in.

After all, you have mere seconds to catch someone’s eye across the aisle.

This all begins with knowing your target audience and what makes tick.

Is it the desire to feel energized and healthy? The urge to indulge in something sweet, to reward herself after a day of hard work?

Food packaging design

Understanding the kinds of emotions that are tied into consumer choices helps you create packaging that resonates with your target customers and build an effective marketing strategy.

Nearly twenty years ago, Oskar Blues did something bold: They put their craft beer into cans. The industry was skeptical about moving away from glass bottles.

But now, for reasons like convenience, sustainability and consumer preference, canned craft beer is becoming more and more the new norm.

This shift isn’t really about the beer. It’s about the container that holds the beer. This huge shift in consumer mindset is all about packaging: the way it looks, feels, and works within consumers’ daily lives.

Canned wine

The shift is happening within the wine industry, too. According to the Washington Post, “canned wine accounts for a tiny fraction of the market, still only about 1 percent. But sales of cans increased 69 percent in 2018, with volume up 47 percent over the previous year, according to Beverage Media, citing Nielsen statistics.”

It all goes to show that food and beverage products evolve overtime alongside consumer needs, cultural changes, and trends — and so do their packaging.

Reaching Millennials with food packaging

How do you attract Millennials? This is a question that is (or should be) on every producer’s mind.

Why? Millennials are the ones spending money on food and dining out.

Millennials are open to new trends in packaging and are looking for the perfect Instagram pic. They’re interested in experiences, and whether you like it or not (we do!) packaging creates an experience.

We had the opportunity to create some gorgeous canned wine packaging for KC Wineworks, who successfully launched their canned sangria in 2018. Our intention was to design a label that felt bold, fun and playful while inviting consumers to engage by using the hashtag we printed on the label: #ShowMeSangria.

Who’s your target audience? Design for them.

Of course, intentional packaging isn’t just for targeting Millennials.

Food packaging

Take Smoked Iguana for example.

Smoked Iguana is a small batch Barbeque sauce company located in Trenton, Missouri. We worked with this food brand on logo, illustration, and packaging design.

We wanted the label to feel clean, sophisticated and enticing to people who love to cook. Adding the metallic shine to a black, red and white color scheme created the exact feel we were going for.

Our work with Maruhon Sesame Oil was centered around bringing this Japanese product to American consumers.

One of the most significant steps a company can take is entering into a foreign market. If it’s going to be successful, it requires research and a clear strategy.

Armed with a thorough understanding of Maruhon’s goals, Bauerhaus then crafted a market research survey. It was distributed to food bloggers as well as a random audience of consumers. The results produced valuable information on how to proceed with a marketing strategy for the brand.

Food packaging

Packaging gives you the opportunity to connect with your audience in new and exciting ways. It should never be an afterthought! Packaging contributes to the experience your customer has with your product and, ultimately, influences their decision to buy.

 

Ask us about our market research, strategy and design services. We’d love to brainstorm and innovate with you! 

Click here to schedule a free discovery call.

Loyalty: The most valuable asset in your customer journey

Loyalty: The most valuable asset in your customer journey

20% of your existing customer base will equal 80% of your future income, statistically.

Not only are your current customers your most lucrative ones, but they’re also costing you the least. Yes, it costs much more to gain a new customer than it does to keep an existing one happy.

Loyalty is an incredible asset – and increasing customer loyalty should be a prime focus for every business.

After customers make their way through your customer journey, they arrive at the final stage: Loyalty. (Missed the other articles in the 4 part series? See Awareness, Consideration, and Decision)

The key to increasing customer loyalty is to seek out, take advantage of and create loyalty-building opportunities.

How do you keep wine club members? How do you get them to tell their friends? What perks will help keep members on board?

Loyalty.

Here are a few ways to increase customer loyalty:

Offer incentives to join

Everyone loves a good reward. If your customers are interested in joining your wine club or membership, why not offer them an added incentive? It could be product like a set of stainless steel wine tumblers or a discount to sign up.

This will help them decide to follow through and will make them feel more appreciated.

Loyalty: The most valuable asset in your customer journey

Clear descriptions of wine club, wines and price

Clarity makes decision-making easier. When your product descriptions and offerings are crystal clear, your customers will feel more at ease buying from you again and again.

Don’t confuse them with too many options. Research shows people feel more satisfied with their choice when they have a limited number of choices.

If you are charging for shipping, make sure you explain your rates before they get all the way to checkout.

Celebrate the customer

Who doesn’t want to feel special? Celebrate your customers for being your customers!

Your customers experience your brand and your product every time they interact with you. When you create positive, celebratory experiences, your customers remember the good feelings associated with those experiences. This encourages loyalty because they feel genuinely connected to your brand.

Feature your top customers in your social media with re-posts and your email marketing with customer’s of the month.

One of our clients has a very successful birthday program, where customers get a free lunch on their birthday. All it takes is asking your customers for their birthdays at email sign up and then sending out all September birthday emails at the same time. And the best part? People always bring a friend or more for lunch, buy bottles of wine, plus tell their friends on social media.

Loyalty: The most valuable asset in your customer journey

Request reviews

When you ask your customers for reviews, you’re signaling that you appreciate their feedback and their perspective.

The above graphic with Awareness, Consideration, Decision, and Loyalty? Think of that graphic wrapping around a globe. Asking your most loyal customers, usually wine club members, to give you reviews helps your brand receive the most 5-star reviews and raise Awareness to future customers.

Plus, being able to showcase your customers’ reviews means you’re building a community of people who love your products and your brand. This sense of community fosters loyalty.

Create a referral or reward program

Social proof has a huge impact on the way consumers make buying decisions. Even if you think a wine club is too complex for your brand, create a referral program. Referral programs allow your customers to be rewarded for telling their social circles about your brand.

One of our clients created a simple reward program where they could purchase a metal pin for $25 and then every future visit where they showed the pin they received a percent off wine. Plus, many members put the pin on their purse or hat, which led to friends asking about the winery. Free advertising for your wine brand.

This added encouragement to promote your products to their friends makes your customers feel like they’re in on something – connected. This, too, fosters loyalty by creating a strong sense of community and togetherness.

Take advantage of opportunities to build loyalty amongst your customers. Give value, build community, and grow your network by delighting loyal customers every chance you get.

Just like every other stage of the customer journey, loyalty can be worked into your marketing strategy. At Bauerhaus Design, we offer marketing strategy and monthly marketing packages to help you do just that.

Schedule a free discovery call.

Decision Time: How not to lose your potential customers at the last minute

Decision Stage

You’ve gotten your potential customer’s attention, gave them the tools to consider your brand, and now: It’s decision time.

Decision Stage

We’ve been talking a lot about the customer journey: the way your customers interact with your brand from start to finish. Everything your customer experiences from the moment they discover you to the day they become a loyal fan – that’s their customer journey.

In the Awareness Stage, a potential customer becomes aware of your brand. They discover your blog when they searched for something online, or they found you on social media.

Then they enter the Consideration Stage and think about whether or not they want to buy your product.

Now it’s time for your customer to make a decision.

You might be thinking at this point, your work is done. But that’s far from true! You still have a few opportunities to help them decide they know, love, want and need your product!

Tools to help guide your potential customers through the Decision Stage of the customer journey

Tool #1: Email

By now, you’ve likely captured your lead’s email address through a sign-up form on your site or an opt-in offer of some sort.

Email grants you continued dialogue with your potential customers.

With this tool, you can answer commonly asked questions (questions they might be wondering themselves at this point in their customer journey), remind them of the benefits and unique features of your product, and relate to them in a way that strengthens the relationship you’ve already continued to form.

Your email subscribers have chosen to receive your emails, and there are no algorithms getting in the way of your content reaching your email subscribers.

If you are still relying on only social media, like Facebook, your organic reach could be less than 2%. For these reasons, email has a higher conversion rate than social media.

Email converts

Here are a couple of ways you can use email in the Decision Stage:

  • Create an automatic email series targeted to your ideal customer that helps them answer the question, “Why should I choose this winery over every other?”
  • Send out a monthly email newsletter to keep in touch with those who linger in the Decision Stage.
  • Segment your list to create more targeted campaigns, so you can use language that resonates with customers and potential customers who are at different points in their customer journeys.

Need help setting up your email automation? Schedule a free discovery call!

Tool #2: In-person experience

Even as a digital marketing fanatic, I can agree: Nothing beats real life interaction.

Anytime you have the opportunity to meet your potential customers in person, do everything you can to create a memorable experience for them.

Stay on brand by using the same language and aesthetics you use in your online and printed branding materials.

Decision stage

Measuring Decision Stage success

By following your potential customers through the customer journey, you can more easily pinpoint which areas are effective, and where you’re losing potential customers.

You measure Decision success by measuring actual sales: online and in-store sales.

Since it’s at the point-of-sale that customers move through the Decision Stage, you can observe your sales and see what elements are in place, and which are lacking, to help your leads decide to choose your product.

Guiding your prospective customers through the decision stage takes time and effort. Tools like email automation can take some of the workload for you, leaving you with more time and energy to focus on leads physically walking through your door.

Next up the final stage: Loyalty: The most valuable asset in your customer journey.

If email seems time-consuming or confusing to you, you’re not the only one.

Hop on a call with us. We’d love to brainstorm with you and strategize ways we can help successfully move your leads through the Decision Stage so that they become Loyal Customers.

Schedule a free discovery call with Rebecca Ritz!

Is your website ready for an upgrade?

Technology is changing so fast that websites get outdated in 2-5 years. When was your website last updated?

We know in the consideration phase, prospects are often comparing your website to your 5 closest competitors. How does your site stack up? Does your site load fast and show how you are different in seconds? Do you have a call to action to grow your email list? We know that in the decision phase, email is the number preferred tool for reaching potential customers.

How do you know if your site is ready for an upgrade?

Here are the top five questions to ask:

  • Is your website responsive? Does the website move easy between desktop, iPad, and mobile?
  • Does it have clear call to actions? Each website we create we focus on your customer’s journey and what information we can provide them to help. Make sure you are directing visitors to a lead magnet, fill out a form, or to buy.
  • Does your current site appeal to your ideal customer? Or are you trying to appeal to everyone? Be as specific as possible with your design, photos, and messaging.
  • Does it use current technology? Research shows humans often make assumptions. For instance, poor web design = cheap company.
  • Does it tell your brand story? Remember a website is often your first impression with customers, so you want it to immediately tell the story of your brand and how you are different.

And the Bauerhaus website? It turned 5 years old!

Our old website was mobile responsive, which means it still looked fine on smart phones and iPads. But technology changes fast and as we often tell our clients, keeping current with the latest web trends is essential in getting new business.

What did we upgrade?

Besides beautiful design, we also updated these features:

  • Transfer of 243 blog posts on branding and marketing
  • Newly custom designed WordPress theme
  • Latest best practices in coding a child theme
  • New Bauerhaus Design logo
  • Streamlined  navigation
  • Call to Action to sign up for the Free Sell More Wine email series.
  • Our portfolio better shows off the range of marketing, design and website development projects we currently do.
  • Case studies that show off  what it’s like to work with Bauerhaus. Check out the case study on Bingham Family Vineyards and KC Wineworks.
  • Better highlight owner Rebecca Ritz’s speaking experience.

Website, packaging, and collateral for food company

 

FREE DISCOVERY CALL

If you’re not sure about the state of your website, let’s talk about it! Your site is the face of your business, and it makes a big impression on your customers and potential customers.

Reach out here and set up a free Discovery call today.

Consideration: The make-or-break-it stage of a customer journey

Consideration Stage Customer Journey
Last month, we introduced the customer journey: the way your customers interact with your brand from start to finish.

The customer journey is everything your customer experiences from the moment they discover you to the day they become your biggest fan.

After the essential first stage, Awareness, potential customers enter Phase 2: Consideration.

(If you missed the previous post, click here to learn how to bring potential customers into the Awareness stage.)

Consideration is the experience your potential customers have as they think about whether they want to buy your product. Walking your potential customers through this stage is key to making sales and building lasting relationships with your customers.

Consideration Stage Customer Journey

Your primary tool for being successful in this stage is your website.

The goal is to have a website that converts visitors into paying customers.

Consider your customer’s perspective. As they visit your site, they’re consciously or subconsciously comparing it to your competitors’ sites. They’re considering the pros and cons of each winery, interpreting what you have to offer as it relates to their life and their preferences.

Here’s how to create a website that converts:

1. Look at the 5 closest wineries to your location and compare.

If you were a consumer trying to decide which winery to visit, what would draw you in? Chances are, you’d be considering factors like these:

  • Location
  • Experience: What’s it like to visit your winery?
  • Wine varietals
  • Price

Consider what your potential customers are looking for, and make sure that comes across on your website.

2. Have a clear brand differentiation on your homepage.

Does the uniqueness of your brand – your winery and your wine – come across right away? Is it obvious what makes you special?

3. Capture emails.

Every website we create has a single focus = conversions. Think about this: what good does it do to drive Google or Facebook ads to your website if you don’t have a way to capture a potential’s information?

We know consumers are overwhelmed with how many images they see online and offline each day. On average it takes 7 or more touchpoints for a consumer to buy. By getting someone’s email address you are able to continue the conversation with your potential consumer.

How can you capture emails?

Present a special offer as a way to entice visitors to join your email list. When visitors subscribe to your list, you open up the opportunity for a lasting relationship. The offer can be a coupon for a free tasting, a discount on food or product in your gift shop, or a downloadable wine pairing freebie.

Once you have a clear, engaging message on your website, apply it to your social media pages. All your digital marketing elements should feel consistent, because they all work together to convey your message about your brand.

As potential customers enter the Consideration stage, they’re looking for clues about whether or not your brand will solve their problem, delight them, make them feel a certain way or accomplish a goal.

When you know what your potential customers are looking for, and you’re clear about what you have to offer and why it’s unique, your value becomes clear to your customers.

When you make it easy for potential customers to enjoy the Consideration stage, you set a foundation for lasting customer relationships.

Next up: How not to lose your potential customer at the last minute in the Decision stage.